Who this policy covers
This policy describes data handled by DialPro while providing the DialPro service to clients and their users. Clients are responsible for the contact information and calling activity they bring to the service.
Data we store
DialPro stores information needed to operate the service, including user accounts, uploaded Lists and Records (including phone numbers and custom fields), call logs, call recordings, and billing details (such as subscription and payment records and wallet transactions). The service also stores Campaign settings, phone number information, administrative audit logs, and DNC scrub results where applicable.
How we use data
We use this information to provide calling workflows, display contact information to authorized users, manage Campaigns and numbers, produce Reports, support billing, enforce calling safeguards, investigate issues, and maintain the service.
How data is shared
Information needed to place and receive calls may be shared with our carrier partner. When a client enables the optional DNC scrub, relevant Record information is shared with our DNC data provider to perform that service. When a client enables number validation, phone numbers are shared with our carrier partner to check line type and carrier. Payments are handled by Paddle.com, our online reseller and the Merchant of Record for all our orders, which receives the billing details needed to process them. We may disclose information when required by law. The chat assistant on our website is run by a third-party chat service, which receives the messages you type there.
Security
DialPro uses account access controls and administrative activity logging to help protect service data.
How long data is kept
We keep data while the account is active, and for as long as the law requires.
Your rights
You can ask to see, correct, or delete your data by emailing info@primereach.solutions.
Contact
Questions about privacy can be sent to info@primereach.solutions.