1. Orders through Paddle
Our orders are processed by our online reseller, Paddle.com, which is the Merchant of Record for all our orders. Paddle handles refunds.
2. 14-day refund window
You can ask for a refund within 14 days of the payment.
3. What is refunded
- Your first subscription payment: refunded if you ask within 14 days of that payment. This is the first monthly payment for your seats when you sign up. Monthly renewal payments after that are not refunded.
- Unused wallet credit: refunded if you ask within 14 days of the payment.
4. What is not refunded
- Subscription renewals.
- Credit already spent on usage.
- Phone numbers already rented.
- Usage already charged.
5. Cancellation
- How to cancel: email info@primereach.solutions, as the Terms and Conditions say.
- What happens: cancelling stops the next renewal. The service stays on until the end of the month already paid.
- Wallet credit: unused wallet credit can be refunded as this policy says.
6. Refunds and chargebacks reduce your wallet
If a payment is refunded or charged back, the same amount of credit is removed from your wallet.
7. How to ask for a refund
- Through Paddle at paddle.net, using the receipt email for your order; or
- By email to info@primereach.solutions.
8. How you get your money back
Paddle sends the refund to the original payment method.
9. Contact
Questions about refunds can be sent to info@primereach.solutions.