1. Who we are
These terms are between you (the "client") and DialPro ("we", "us"). By creating an account or using DialPro, you agree to these terms.
2. Orders and payment through Paddle
Our orders are processed by our online reseller, Paddle.com, which is the Merchant of Record for all our orders. Payment, tax, billing and cancellation follow the Paddle Buyer Terms.
3. What DialPro is
DialPro is a cloud dialer for calls to US numbers. The service includes Campaigns, Lists and Records, a browser softphone, phone number (DID) management, reporting, and the other features described on this website. We may change, maintain, or pause features. DialPro is a tool. It is not legal advice and does not guarantee that you comply with any law.
4. Seat subscription
The core service is a per-seat monthly subscription. Plan prices and limits are shown on the Pricing page and before you buy. The subscription renews each month until you cancel.
Cancelling. You can cancel by emailing info@primereach.solutions. Cancelling stops the next renewal. See Cancellation in the Refund Policy for the full rules.
5. Wallet and usage
The wallet holds prepaid credit. It pays for the services you turn on, such as owned phone numbers, DNC registry scrubbing, number validation, and voicemail detection. You top up the wallet by card in the app.
- Charged per use. Usage is charged to the wallet each time you use a paid service. Optional DNC scrubbing and number validation are charged per Record, separately from every seat plan. The cost of an import is shown before you submit it.
- Empty balance. When the balance is empty, paid services pause until you add credit.
- Low balance alert. You get an alert when the wallet runs low.
6. Phone numbers
You can search for and buy phone numbers in the app. The total is shown before you buy. If the wallet does not cover the whole order, the whole order is refused; there is no partial purchase. Each owned number is charged monthly from the wallet.
A low wallet balance can make an owned number Suspended. A 30-day grace period follows. If the balance is not fixed by then, the number is released. A Campaign with no active numbers cannot dial.
7. Price changes
We may change our prices. We will give you at least 30 days of notice before a price change takes effect.
8. Your duties
You are the Seller for every call you make with DialPro. You are responsible for:
- getting and keeping valid consent for every number you call;
- following the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), state laws, and other laws that apply to your calls;
- following Do Not Call rules, including your own National DNC Registry access and Subscription Account Number (SAN);
- following calling hours rules;
- following call recording rules, including notice and consent (see the Call Recording Policy);
- every list you upload and the data in it.
Our compliance tools help you, but they do not replace these duties. The full rules are in the Compliance & DNC Policy.
9. Acceptable use
You must follow the Acceptable Use Policy. You are responsible for what your users do in your account.
10. Suspension and ending your account
We may suspend your account right away for any misuse, or any violation of the Acceptable Use Policy or the law.
We may end your account for a material breach of these terms, or for repeated or serious violations.
11. Indemnification
You will defend, indemnify and hold harmless DialPro from third-party claims, fines, losses, and reasonable costs that arise from your calls, your failure to get required consent or give required notice, your failure to follow the TCPA, the TSR, state law, or Do Not Call rules, or your misuse of the service, to the extent allowed by law.
12. Intellectual property
DialPro owns the service, its software, this website and the DialPro name and logo. You keep your rights in the data you upload. You let us use that data only to provide the service.
13. No warranty
The service is provided "as is" and "as available". To the maximum extent allowed by law, we make no warranties of any kind. We do not promise that the service will be uninterrupted or free of errors.
14. Limit of liability
To the maximum extent allowed by law, DialPro is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the service.
15. Changes to these terms
We may update these terms. When we do, we will post the new version on this page and change the "Last updated" date. If you keep using DialPro after a change, you accept the new terms.
16. Contact
Questions about these terms can be sent to info@primereach.solutions.