DIALPRO / SYSTEM ONLINEVIEWPORT // 01

THE PLATFORM

The details that make
the difference.

One connected workspace for calling teams—from the first List import to the last report. Explore the tools that help every part of the day run smoother.

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PLATFORM / ALL SYSTEMS39 MODULES ONLINE

ALL IN ONE PLACE

A closer look at DialPro

39 FEATURES

01 / DIALING

Dialing

Dial modes, the browser softphone, and voicemail detection.

05 FEATURES

Predictive / Power / Preview dialingThe right dialing pace for every campaign.01 — 05

Browser softphoneA calling workspace without desk hardware.02 — 05

Inbound callsBe ready when a contact calls back.03 — 05

Voicemail detectionOff, Standard, or Premium per Campaign.04 — 05

Smart pacingBusy agents, abandoned calls under 3%.05 — 05

02 / NUMBERS

Numbers

Caller IDs that stay healthy, rotate cleanly, and warn you before they run short.

09 FEATURES

DID management with groupsOrganize caller IDs at scale.01 — 09

Buy numbers in-appSearch and buy caller IDs in DialPro.02 — 09

Smart caller ID rotationRound-robin with a daily limit per number.03 — 09

Number HealthWe fix burned numbers, we don't sell you more.04 — 09

Daily number limitsPause or keep dialing when numbers are full.05 — 09

Number advice per CampaignKnow how many numbers your agents need.06 — 09

Spam risk checkEvery number checked daily.07 — 09

Local presenceCall with the record's area code.08 — 09

Low-number alertsKnow before a Campaign runs dry.09 — 09

03 / LISTS & DATA

Lists & data

Clean imports, validated numbers, and Records that keep every number together.

04 FEATURES

Multi-number RecordsKeep every number with the right contact.01 — 04

Smart List importMake CSV and XLSX imports less tedious.02 — 04

Search every recordFind any record, then assign or delete it.03 — 04

Number validation at importDead numbers never reach the dialer.04 — 04

04 / COMPLIANCE

Compliance

Guards that run on every call: hours, DNC, pacing, and consent.

10 FEATURES

Abandon-rate pacingKept under 3% with automatic throttling.01 — 10

2-second connect windowA live agent, or a clear message.02 — 10

Calling hours guardCalls only 8am–9pm in the record's local time.03 — 10

Consent age checkSkip records with outdated consent.04 — 10

DNC protectionPaid add-onEnforce or Off. Flagged and litigator numbers are never dialed.05 — 10

31-day DNC re-check alertKnow before a List's DNC check runs out.06 — 10

Scrub job detailsSee every number a DNC scrub checked.07 — 10

List approval & DNC buttonsApprove, re-scrub, and follow every List's DNC status.08 — 10

Internal DNC listKeep opted-out numbers off the dialer.09 — 10

Automatic compliance guardsBuilt-in tools to help you stay compliant.10 — 10

05 / OPERATIONS & ADMIN

Operations & admin

Billing, live floor view, reports, recording, and user control.

11 FEATURES

Pay-as-you-go walletPay only for what you use.01 — 11

Wallet alertsAn empty wallet stops only paid services. Dialing continues.02 — 11

In-app top-upTop up by card inside DialPro.03 — 11

Usage breakdownEvery charge, line by line, with monthly totals.04 — 11

Colour themesSix themes, light or dark.05 — 11

Live Floor MapSee who's available at a glance.06 — 11

Reports suiteTurn activity into clarity.07 — 11

Call recordingEvery call recorded.08 — 11

Inbound spam blockingBlock unwanted incoming numbers.09 — 11

User management with audit logKeep access accountable.10 — 11

Campaign assignment & Bulk AddAssign agents and numbers in a few clicks.11 — 11

CHANNEL OPENESTABLISH CONTACT // DIALPRO

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