About this tab
License Usage lists every user on the account with their role and live status. Admin-level roles also create users here and edit, sign out, block, reset, or delete them.
Who can access it
All roles can open the tab: Agent, Admin, Super Admin, Account Owner, System Admin. Agents see the list only. Admin, Super Admin, Account Owner, and System Admin see Create User and the row actions, with these limits:
- Only the System Admin can create or manage an Account Owner, or create a Super Admin.
- A Super Admin can only be managed by the Account Owner or the System Admin.
- The main System Admin account is protected and cannot be managed by anyone else.
Step by step
- Open License Usage.
- Review Account Overview for the number of users by role.
- Click Create User, fill in the details, choose a role, and save.
- To change a user, open the row's actions and choose Edit.
- Use Force Sign Out to end a user's current session.
- Use Block to stop a user's access, and Unblock to restore it.
- Use Reset password to issue a new password.
- Use Delete to remove a user. Deleted users can be restored from Recently deleted.
Fields explained
- User: An account holder with the Agent, Admin, Super Admin, Account Owner, or System Admin role.
- Status: The user's live status, or Offline.
- Blocked: A badge on users whose access is stopped.
- Protected / DialPro only / Owner only: Shown instead of actions on rows your role cannot manage.
- Recently deleted: Deleted users that can still be restored.