About this tab
DIDs is your pool of caller ID numbers. You buy or import numbers here, put them in groups, assign them to Campaigns, and hold or retire them.
Number Health keeps your numbers usable: it tracks each caller ID's answer rate, short calls, and spam risk, stops each number at its daily call limit, and rests flagged numbers for 14 days before returning them automatically. We fix burned numbers. We don't sell you more.
Who can access it
Admin, Super Admin, Account Owner, System Admin. Agents do not have this tab.
- Buy or import numbers: Account Owner, Super Admin, System Admin. Admins see Add Number disabled.
- Monthly cost column: Account Owner, Super Admin, System Admin.
- At Limit setting: Account Owner, Super Admin, System Admin.
- Retire, hold, reactivate, edit, and manual add: System Admin.
Step by step
- Open DIDs.
- Choose the bulk CSV import option.
- Prepare a CSV with number and label columns.
- Enter a Group Name for the whole file.
- Submit the CSV import.
- Filter by Campaign or Group to find numbers.
- Use live search to narrow the results.
- Review the Number Health columns for each number. Use the Status Filter and the Load filter (All, Shared, Near limit, Over limit) to find numbers that need attention.
- Select the DIDs you want to retire.
- Click Retire Selected.
- Delete a number only after it is Retired.
- Click Export CSV to download the rows shown, with the current filters and sort.
Buy a Number
Buying happens inside the DIDs tab, from Add Number. A multi-number order goes through only when the wallet covers the entire total.
- Click Add Number.
- Enter an Area code (optional) and click Search.
- Select the numbers you want to buy.
- Review the total cost for the full selection. Numbers that exceed your balance are marked.
- Optionally add a Label, a Group name, and an Assigned Campaign.
- Confirm the purchase.
- Check the new numbers in your DID list.
Number Health
Every number in the DIDs table shows its health, so you can see which caller IDs are working and which need a break.
Health columns
The DIDs table shows these columns after Assigned Campaign: Calls Today, Limit, Answer Rate, Short Calls %, Spam Risk, and Rest Until.
- Calls Today: How many calls the number has placed today, across all Campaigns. The count is green under 75 calls, yellow from 75 to 150, and red over 150. Click the header to sort.
- Limit: The call levels the colours are based on, shown as 75 / 150: the daily limit, then the upper level. Hover the header to see the scale.
- Answer Rate: The share of calls from this number that were answered, over the last few days. A sudden drop usually means the number is being flagged.
- Short Calls %: The share of answered calls that ended in under 6 seconds, over the last few days. A high number is an early sign the number looks like spam.
- Spam Risk: How likely the number is to be labeled as spam: low, medium, or high. Spam risk is checked every day for every number; hover the badge to see when it was last checked. A number not checked yet shows Not checked.
- Rest Until: For a resting number, the date it comes back into rotation.
Daily limit
Each number has a daily limit: the most calls it places in one day. The default is 75 calls a day, counted across every Campaign that uses the number. Caller ID rotates round-robin across the Campaign's healthy numbers, and a number that reaches its limit is skipped for the rest of the day. Spreading calls this way keeps any one number from burning out.
At Limit
The At Limit card on the DIDs tab decides what a Campaign does when every one of its numbers has reached the daily limit:
- Pause (default): the Campaign stops until tomorrow.
- Continue anyway: the Campaign keeps dialing past the limit. You are asked to confirm first, because numbers that place too many calls are more likely to be marked as spam. The change is recorded in the audit log.
Admins are alerted at 80% and 100% of a Campaign's daily capacity, with a banner on the Campaign card and an email. See Campaigns.
Rest
A number with high spam risk, a very low answer rate, or too many short calls is flagged. When a number is flagged, DialPro rests it for 14 days: it leaves the rotation, the Campaign keeps dialing on its other healthy numbers, and the number returns to rotation automatically when the rest ends.
Low-number alerts
When a Campaign has fewer than 3 active numbers, admins get a low-number alert on the dashboard, so you can import or reassign numbers before dialing slows down.
Fields explained
- number: The phone number in the bulk import CSV.
- label: The descriptive label for that number in the CSV.
- Group Name: Applies to the entire imported file; groups are what you assign to Campaigns.
- Status: Active, Flagged, Retired, or Suspended.
- On Hold: A number paused from the calling rotation. Resume puts it back.
- Assigned Campaign: The Campaigns the number serves. One number can serve many Campaigns.
- Source: Whether the number was bought in DialPro or imported.
- Monthly Cost: What the number costs each month.
- Calls Today / Limit / Answer Rate / Short Calls % / Spam Risk / Rest Until: The Number Health columns. See Number Health above.
- Daily limit: The most calls a number places in one day.
- At Limit: Pause or Continue anyway when all of a Campaign's numbers are at the limit.
- Load filter: All, Shared (used by more than one Campaign), Near limit (80%+ of the limit today), or Over limit.
- Export CSV: Exports the rows shown, with the current filters and sort. The file has Number, Label, Group, Status, Source, Assigned Campaign, Calls Today, Answer Rate, Short Calls %, Spam Risk, Rest Until, and Added. Roles that can see costs also get Monthly Cost.
- Rest: A flagged number leaves rotation for 14 days and returns automatically.
- Campaign / Group filters: Narrow the DID inventory by assignment or group.
- Live search: Finds numbers as you type.