About this tab
You look up every call to or from a phone number here, keep notes about that number, and block numbers you no longer want to receive calls from. A call from a blocked number is rejected before it reaches an Agent.
Who can access it
Admin, Super Admin, Account Owner, System Admin. Agents do not have this tab.
Step by step
- Open Research Calls.
- Enter a number in Search number to see its full call history.
- Play a call's recording if one exists.
- Add notes about the number; notes are visible to every admin.
- Click Block this number and choose a reason to block it.
- To block many numbers at once, open Bulk block numbers, choose a Default reason, and upload a CSV with number and reason columns.
- Filter the blocked list by reason with All reasons.
Fields explained
- Call history: Every call to or from the searched number.
- Recording: A play control when the call was recorded.
- Notes: Free-text notes about the number, shared with every admin.
- Block reason: Spam, DNC, Complaint, Wrong Number, or Other.
- Bulk block: A CSV upload with number and reason columns; rows without a reason use the default reason.