About this tab
The Floor Map shows every Agent as a seat on a map, colored by their live status. You can filter the floor, rearrange seats, and open an Agent's station panel.
Who can access it
Agent and System Admin. Admin, Super Admin, and Account Owner do not have this tab. Only the System Admin can open an Agent's station panel to listen, whisper, barge, or send a text.
Step by step
- Open Floor Map.
- Click a status in Floor Map Status to filter the floor to Agents in that status.
- Search by name, status, or team to find an Agent.
- Use Color workstations by and the display options to change how seats are shown.
- Drag seats to rearrange them. Use the arrow keys for small adjustments.
- Click Refresh presence if statuses look out of date.
- System Admin: click an Agent's seat to open their station panel.
Fields explained
- Seat: One Agent on the map.
- Status: The Agent's current availability, such as Ready, Not Ready, Break, Meeting, Bathroom, In-Call, or Wrap-up.
- Teams: Groups of Agents shown on the floor.
- Station panel: System Admin view of one Agent, with Call Management (Listen, Whisper, Barge), Session Management, and Text.
- Offline: An automatic state when the Agent logs out, not a button the Agent clicks.