About this tab
Call Logs lists past calls with their contact, Agent, Campaign, disposition, duration, and status. You filter the list, review the disposition breakdown, and export what you see as a CSV.
Who can access it
All roles: Agent, Admin, Super Admin, Account Owner, System Admin. An Agent sees only their own calls, plus Voicemail (System) reference rows from their Campaigns; admin-level roles see every call. Recordings can be played by Admin, Super Admin, Account Owner, and System Admin only; Agents see a lock instead.
Step by step
- Open Call Logs.
- Type a contact name or number in Search.
- Choose a Range: Today, Last 7 days, All time, or a custom range.
- Narrow the list with the Campaign, Disposition, Status, Duration, Type, User, and Files filters.
- Open Disposition Breakdown to see how the matching calls ended.
- Play a call's recording, if you are an admin-level role.
- Click Export CSV to download the calls that match your filters.
Fields explained
- Contact / Address: The Record the call was made to.
- Agent: The user who handled the call, or System for Voicemail (System) calls.
- Campaign: The Campaign the call belongs to.
- Disposition: The saved outcome of the call.
- Duration: Call length. The Duration filter groups calls into less than 30 seconds, 30 seconds to 1:00, 1:00 to 10:00, and longer.
- Status: The call's final state.
- Type: Manual, Dialer, Inbound, or Transferred.
- Transfer: Who a transferred call came from or went to.
- Recording: A play control for the call's recording. Every connected call is recorded, both sides, and recording cannot be turned off.
- Disposition Breakdown: Counts of each disposition across the calls matching your filters.