About this tab
This page lists first checks for common problems: a Campaign or number that will not dial, a status that looks stuck, or a Suspended number.
Who can access it
All roles: Agent, Admin, Super Admin, Account Owner, System Admin. Agents can check their own status and report problems; the fixes for Campaigns and DIDs need Admin or above, and wallet fixes need Account Owner, Super Admin, or System Admin.
Step by step
- Check for active DIDs on the Campaign if it cannot dial.
- Check the DNC status if one number will not dial.
- Check the called number's local time zone if a call is blocked by calling hours (8am to 9pm local time).
- Check the number's country if international dialing is blocked.
- Log out and back in if an Agent's status appears stuck.
- Ask an admin to Force Sign Out the user in License Usage if the session remains stuck.
- Check the wallet balance in Billing if a DID is Suspended.
Fields explained
| Symptom | Likely cause | First action |
|---|---|---|
| Campaign cannot dial | No active DIDs assigned | Assign an active DID group. |
| Predictive Campaign cannot dial | Seller Name or Callback Number missing | Fill in both on the Campaign. |
| Number will not dial | Number is on DNC | Do not call the number. |
| Call blocked | Outside local calling hours (8am to 9pm) | Check the called person's time zone. |
| International number blocked | Only US dialing is allowed | Use a US number. |
| Agent status stuck | Session needs to be refreshed | Log out and in; an admin can force sign out. |
| Number Suspended | Wallet balance is low | Review Billing. |